Session Booking Policy
To secure your booking, sessions must be paid for in full at least 10 days in advance.
Please leave 15min free following your sessions, in case we overrun.
All purchased packages and/or individual sessions expire after 3 months. No refunds will be made for unused sessions.
Please note: Paid for Discovery Sessions may be rescheduled only once, after which a refund is not available. All other cancellation conditions apply.
Sessions Cancellation Policy
If cancellation for remote sessions occurs more than 48 hours in advance clients are welcome either to re-schedule their appointment. You may only reschedule once.
48 hours or less notice will be charged at the full session rate.
For in-person sessions:
If cancellation for in-person sessions occurs more than 10 days in advance clients are welcome to re-schedule their appointment once.
48 hours or less notice will be charged at the full session rate.
For package bookings please also note:
Coaching can require a large amount of pre-work by myself. There is also a limited number of clients I am able to work with and therefore I may have to turn down another application in order to secure my time with you. For these reasons, should you not complete your coaching package, or terminate it early, no refunds will be given.
All Zoom/Skype Bookings
Please note that Skype/Zoom can be unstable platforms and, whilst mostly reliable, are prone to dropped calls and interference. If you choose to book an online session, please be aware that any loss of service may mean a session needs to be rescheduled or, is shorter than usual. Refunds will not be made and the cancellation policy still applies.
Course Terms & Conditions
These terms apply to all courses provided by Tori Ufondu.
All courses are non-refundable, by purchasing a course you agree to this zero refunds policy.
TERMS OF SERVICE
By purchasing any course (the “Programme”) from Midas Word LTD (the “Company,” “we,” or “us”), you and the Company agree to the following legal terms and conditions, without modification, and you acknowledge reading them:
ACCESS TO PROGRAMME
The Programme includes, but is not limited, to course content, written content, recorded video and/or audio content, live and/or pre-recorded calls, and/or discussions in Programme related forums (collectively, “Materials”).
The Programme and Materials may only be accessed by you – the individual who is the customer on record with the Company. You agree that the Programme and Materials, including any usernames or passwords, may only be used by you as permitted herein and may not be sold or distributed without the Company’s express written consent.
Your access to the Programme may be revoked for failure to abide by these Terms of Service or for failure to make timely and full payments to the Company for your purchase of the Programme.
In order to access the Programme, you may be required to provide information about yourself including your name, email address, username and password and other personal information. You agree that any such information you provide will always be accurate, correct and up to date.
OUR INTELLECTUAL PROPERTY
You agree that the Programme and Materials contain proprietary information that is owned by the Company and is protected by copyright, trademark and other applicable intellectual property laws. You will not use the Programme or Materials in a manner that constitutes an infringement of the Company’s rights or that has not been authorized by the Company. The use of the Company’s Programme or Materials, except as permitted herein, is strictly prohibited and infringes on the intellectual property rights of the Company and may subject you to civil and criminal penalties, including possible monetary damages, for infringement on the Company’s intellectual property rights.
Company grants you a limited, personal, non-exclusive, non-transferable license to access the Programme and Materials for your own personal and non-commercial use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, sell, distribute, duplicate, lease, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Programme or Materials in any manner or medium (including by email or other electronic means). You shall not remove any copyright notice or author designation from any part of the Programme and Materials.
PAYMENT FOR PROGRAMME
You agree to make timely and full payments to the Company for the Programme (regardless of whether you selected to pay for the Programme in full or with a payment plan).
You authorize Company to automatically charge the credit card on file for any and all Programme balances owed and you agree to keep this information current and up-to-date with the Company. If any payment is insufficient or declined for any reason, Company may revoke your access to the Programme.
All payments are final. There are no refunds under any circumstances.
Email support for the Programme will be available at firstname.lastname@example.org.
With your prior permission, you agree that the Company has the right to use your feedback whether in the form of emails, surveys, comments, discussions in Product related forums, calls, video calls, or otherwise, for the purposes of marketing or promoting the Programme.
To access or use the Programme, you must be at least eighteen (18) years old and have the requisite power and authority to enter into these Terms of Service. You may use the Programme for lawful and legitimate purposes only. You agree to be financially responsible for all purchases made by you, You shall not post or transmit through the Programme any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
REFUSAL OF SERVICE
We reserve the right to refuse access to the Programme to any person or entity, without the obligation to assign reason for doing so. We may at any time change or discontinue any aspect or feature of the Programme, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
We reserve the right to immediately remove you from the Programme without refund if you violate these Terms of Service.
ERRORS, INACCURACIES, AND OMISSIONS
Information provided about or in the Programme or Materials is subject to change. Company makes no representation or warranty that the information provided, regardless of its source, is accurate, complete, reliable, current or error-free. Company disclaims all liability for any inaccuracy, error or incompleteness in the Programme or Materials.
RELATIONSHIP OF THE PARTIES
You agree that Company is acting as an independent contractor and that no partnership or joint venture is created between us.
By purchasing the Programme, you accept, agree and understand that you are fully responsible for your progress and results from your participation and that we offer no representations, warranties or guarantees verbally or in writing regarding your future relationships, personal wellbeing or mental health. The Company does not guarantee that you will get any results using any of our ideas, tools, strategies or recommendations, and nothing in our Programme is a promise or guarantee to you of such results.
THIRD PARTY RESOURCES
The Programme or Materials may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with the Company. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
LIMITATION OF LIABILITY
YOU AGREE THAT UNDER NO CIRCUMSTANCES WILL The Company be liable for any indirect, special, consequential, or punitive damages arising out of or relating to these Terms of Service or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether the Company has been advised of the possibility of any such damage. In no event will the Company’s liability exceed the price the Customer actually paid to the Company for the Programme.
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms of Service, or any use by you of the Programme. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
GOVERNING LAW; VENUE; MEDIATION
The Terms of Service shall be governed by the laws of the United Kingdom and any disputes arising from it must be handled exclusively in the local and county court located in Medway, Kent. We agree to attempt to resolve any dispute, claim or controversy arising out of or relating to the Terms of Service by mediation. We further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures.
RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of the Terms of Service, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of the Terms of Service, the prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
ENTIRE AGREEMENT; WAIVER
The Terms of Service constitutes the entire agreement between you and the Company pertaining to the Programme and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of the Terms of Service by Company shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Company.
We reserve the right to update our Terms of Service at any time. Such amendments are effective immediately by us posting the new Terms of Service on this Programme website at www.tori-ufondu/terms-and-conditions. Any use of the Programme by you after an amendment is made means you accept these amendments.
EFFECT OF HEADINGS
The subject headings of the paragraphs of the Terms of Service are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
If any term, provision, covenant, or condition of the Terms of Service is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Terms of Service shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
Nothing in these Terms of Service, express or implied, will confer upon any person or entity not a party to these Terms of Service, or the legal representatives of such person or entity, any rights, remedies, obligations, or liabilities of any nature or kind whatsoever under or by reason of these Terms of Service, except as expressly provided herein.
Effective Date: April 2020
1) How I use your personal data
I am committed to protecting your personal data. The only data I collect from you is as submitted by you on my website. I will use your sensitive personal data for the purposes of providing my services to you or if I need to comply with a legal obligation. My legal ground of processing this data is your explicit consent.
I will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to me (iv) to manage my relationship with you, (v) send you details of my goods and services.
My legal grounds for processing your data are in relation to points (i) to (iv) above are for performance of a contract with you and in relation to (iii) and (v) above, necessary for our legitimate interests to develop my products/services and grow my business and to recover monies owed.
I will not share your details with third parties for marketing purposes except with your express consent.
2) Data security
I have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. I also limit access to your personal data to those employees; agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on my instructions and are subject to a duty of confidentiality. I have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where I am legally required to do so.
In certain circumstances you can ask me to delete your data. See the section entitled ‘your rights’ below for more information.
I may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case I may use this information indefinitely without further notice to you.
3) Data retention
I will only keep your personal data for as long as is necessary to fulfil the purposes for which I collected it. I may retain your data to satisfy any legal, accounting, or reporting requirements so for example I need to keep certain information about you for 7 years after you cease to be a client for tax purposes.
You have the right to ask me to delete the personal data I hold about you in certain circumstances. See the section entitled ‘your rights’ below for more information.
4) Your rights
You are able to exercise certain rights in relation to your personal data that I process. These are set out in more detail at
In relation to a Subject Access Right request, you may request that I inform you of the data I hold about you and how I process it. I will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case I may charge a reasonable fee or decline to respond.
I will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case I will notify you of any delay and will in any event reply within 3 months.
If you wish to make a Subject Access Request, please send the request to Email: email@example.com
5) Keeping your data up to date
I have a duty to keep your personal data up to date and accurate so from time to time I will contact you to ask you to confirm that your personal data is still accurate and up to date.
If there are any changes to your personal data (such as a change of address) please let me know as soon as possible by writing to or emailing the addresses set out in section 4 above.
I am committed to protecting your personal data but if for some reason you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.